We believe that nuisance behaviour falls into two groups
If you report an incident of serious anti-social behaviour such as racial harassment or where there is physical violence or a threat of physical violence, our specialist ASB team will visit you at your home or another place convenient for you within one working day. For cases of more minor nuisance, such as those listed in Group 1 below, your Customer Advisor will acknowledge your message, letter or email within two working days and make arrangements to meet with you at a convenient date and time.
Group 1: Neighbour noise, pet nuisance, fly tipping, neighbour disputes, graffiti, untidy gardens, vandalism, youths congregating, etc.
These are issues that our Customer Advisors (CAs) will deal with as an everyday part of their job. Whilst all of these behaviours are a nuisance, they are not considered to be anti-social behaviour. Our Customer Advisors will talk to the residents causing the nuisance and ask them to stop. If the behaviour continues, or gets worse, we can sometimes take action against the resident, such as issuing an Acceptable Behaviour Agreement or seeking an Anti-Social Behaviour Order.
Group 2: Threatening behaviour, hate crime, criminal behaviour, violence, arson, drug misuse or dealing, etc.
All of these behaviours are defined as anti-social behaviour and are dealt with by our specialist ASB team. The ASB team works closely with other agencies, such as the Police, to tackle these activities and can use a range of remedies including, ultimately, asking the Court to evict the tenant causing the nuisance.
What to expect from our team - Our service standards:
We will agree an action plan with you and confirm this in writing. If there is little that we, as your landlord, can do to resolve the problem you have reported, we will tell you and give you advice as to what else you could do to resolve things.
- We will tell you clearly what we can and cannot do to help
- We will not make promises that we cannot keep
- We will keep you informed and updated at least once every 10 working days with written progress reports on the action points agreed
- During the investigation we will ensure that your details are not disclosed to any third party, unless you agree to it
- If your complaint is not resolved within 12 weeks we will review it with you and agree what should happen next. We will then issue a new action plan