Tenant services

As one of our tenants, we want to make sure your experience of being an RHP customer is a great one. The range of services we provide include:

Monday 14 Jun 2010

A personal contact

Your Customer Liaison Officer (CLO) is your personal contact and helper at RHP. If he/she is not available another member of the CLO team will always be on hand to help. Find out who your CLO is.

Caretaking

Our caretakers keep the communal areas around your home clean and tidy. Find out who your caretaker is  or find out more about the caretaking service.

Collecting your rent

There are a number of ways you can pay your rent including online. We also provide you with support and advice in helping you pay your rent

Repairs to your home

We know how frustrating it is when something goes wrong in your home and we offer a quick and responsive repairs service to put things right. You can report a repair by using our form

Looking after the green areas of your home

We employ a specialist team of contractors to cut the grass and ensure trees and shrubs on your estate are well maintained

Contacting us immediately

A response to your questions are just a phone call or a text away. Well trained employees at our Customer Service Centre look forward to your call. Use the ‘Contact us' button at the top of this page for getting in touch

Keeping our promises

Look at our list of service standards to see the promises we make to our customers and what we will do if we break these promises

Fighting anti-social behaviour

Our specialist anti-social behaviour team work hard to make sure that you are safe and free from unwanted behaviour in your home and on your estate

Extra support

Our Tenant Support Officers are dedicated to offering extra support to our customers who need it the most

Older tenants

Our supported housing schemes offer independent living to tenants over 60 with the reassurance of having live-in or visiting scheme managers who also organise a range of activities