Tenant services
As one of our tenants, we want to make sure your experience of being an RHP customer is a great one. The range of services we provide include:
01/02/2012
A personal contact
Your Customer Advisor (CA) is your personal contact and helper at RHP. If he/she is not available another member of the CA team will always be on hand to help. Find out who your CA is.
Caretaking
Our caretakers keep the communal areas around your home clean and tidy. Find out who your caretaker is or find out more about the caretaking service.
Collecting your rent
There are a number of ways you can pay your rent including online. We also provide you with support and advice in helping you pay your rent.
Cyclical redeoration and repairs
The 2011/12 cyclical redecoration maintenance programme began in April and will focus on redecoration. Download a summary of the programme in the top right-hand corner of the page. A more detailed break down of each road in the six areas will be available soon.
Repairs to your home
We know how frustrating it is when something goes wrong in your home and we offer a quick and responsive repairs service to put things right. You can report a repair by using our form
Looking after the green areas of your home
We employ a specialist team of contractors to cut the grass and ensure trees and shrubs on your estate are well maintained
Contacting us immediately
A response to your questions are just a phone call or a text away. Well trained employees at our Customer Contact Centre look forward to your call. Use the ‘Contact us' button at the top of this page for getting in touch
Keeping our promises
Look at our list of service standards to see the promises we make to our customers and what we will do if we break these promises
Fighting anti-social behaviour
Our specialist anti-social behaviour team work hard to make sure that you are safe and free from unwanted behaviour in your home and on your estate
Extra support
Our Tenant Support Officers are dedicated to offering extra support to our customers who need it the most
Older tenants
Our supported housing schemes offer independent living to tenants over 60 with the reassurance of having live-in or visiting scheme managers who also organise a range of activities