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RHP's apprentice scheme

Since our formation in 2000 our success has been built around the incredible knowledge, skills and dedication of all our employees.

18/02/2013

Freddie and PaigeTo enable us to achieve our vision of being an excellent employer we were delighted to introduce our apprenticeship training scheme in 2009 with Freddie and Paige gaining their Level 2 NVQs in 2010. The scheme, run in partnership with Way to Work, gives young, local people meaningful employment opportunities and demonstrates our ongoing commitment to invest in our people and our neighbourhoods.

The programme gives an excellent foundation in business administration and a fantastic opportunity to achieve a professional qualification (NVQ). We develop personal and technical skills to ensure apprentices are set up for success in taking up future employment opportunities. By the end of the training apprentices will have the administrative and business skills to gain permanent employment either within RHP or another organisation.
To apply for any Way to Work Apprenticeship vacancy please complete an on-line application form and you will soon be contacted by a member of the team.

Job description

  • To provide general administrative support to the team
  •  Sorting, distributing and franking all incoming, outgoing & internal post
  • Answering phones, taking messages, responding to general queries from a variety of different customer groups and eventually giving information advice and guidance as appropriate
  • Filing, faxing, photocopying, e-mailing, shredding and scanning
  • Inputting data onto a bespoke database
  • Ordering and monitoring stationery supplies for the team
  • Learning to manage the completion and return of statutory information
  • Updating standard letters and documents using MS Office system
  • To issue and keep accurate financial records of gift vouchers
  • Prepare standard invoices for payment and record budget commitments

Skills and abilities required

  • Good communication skills with clear spoken English
  • Knowledge of customer care, able to deal professionally with personal & telephone callers
  • Accurate I.T skills & knowledge of Word, Excel and Access
  • Able to work flexibly within a team asking for and giving support as needed
  • Able to use own initiative & learn to prioritise own workload
  • Able to follow procedures & learn to work to deadlines in a busy & often pressurised environment
  • Able to understand & respect the importance of confidentiality, both within and outside the workplace
  • Aware of health and safety and equality and diversity
  • Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team

Freddie VollerMy Apprenticeship Journey - By Freddie

Looking through jobs I applied for a Way to Work apprenticeship as an administrator. I attended a preliminary interview at Way to Work's office in Twickenham and found out that the job I had applied for was working for Richmond Housing Partnership. I had to attend a real job interview with the Manager and was lucky enough to secure a second more practical work trial there the following week. I was happy to receive a phone call from way to work telling me I had got the job.

I am now working at Richmond Housing Partnership full-time in my second year on an advanced apprenticeship. I have completed my level 2. It has helped me gain new skills and confidence through training and general tasks. The people I have met and the support I have been given is amazing, and I feel very confident that this was the right decision for me. I am now starting my level 3 Apprenticeship in Business Administration and looking forward to completing it.

Update... In December I applied for a permanent administrator job within RHP, I filled out the application form and soon found out that I had an interview. I attended the interview in January and got the good news a week later. I was successful and had got the job. I am looking forward to taking my RHP career on to the next step and continuing to learn new skills.  

To find out more about our partners Way to Work, click here.