Are You RHP?
Our assessment process begins with our application form. We’re committed to being one of the best customer service organisations in the country and so our application mostly focuses on your approach to that. We’ll use your answers to a series of questions on customer service to help shortlist you to the next stage.
So what happens next?
The type of assessment centre that you will go through will depend on the role that you have applied for. We use a number of different types of assessment here at RHP and each type offers you the opportunity to display your abilities in the most positive way. It’s likely that you’ll have a behavioural interview as well as one or more other tests that we use for assessing the strengths and development needs of candidates.
In your behavioural Interview, we’re really keen to hear about the positive things you’ve done before and how they show that you will be a success at RHP, so at your interview, we’ll question and probe what your actual experience of situations is, in order to predict how you would react or behave in the future. You will be asked to give specific examples of situations that you have dealt with and what the outcomes were. A typical question could be something like: Can you give me an example of a time when you worked well as part of a team? Remember that we’re looking for specific examples of success that you’ve created.
Our assessment centres are a method for assessing the strengths and development needs of candidates. They might last for up to a day and are made up of a number of exercises such as:
- • Group discussion
- Role Plays
- Analysis Presentation
- Ability tests i.e. numerical reasoning
- Ability and aptitude tests
- Personality questionnaires
Here's a few hints to help you through those tests:
- Try to keep calm and read instructions carefully.
- Don't 'skim read' any instructions. It is important to be clear about how to answer the questions.
- Always complete the practice questions at the start of any assessment - ask your test administrator to clarify anything you don't understand before you start the test.
- Plan your time to answer as many questions as possible.
- Don't spend too long on a single question - you can always go back to it at the end.
- Check that the question number being completed matches the one on the answer sheet.
- When assessing difficult multiple-choice questions start by ruling out the answers most unlikely to be correct.
- If you change an answer make sure that it is clear.
- If in doubt, give your best estimate.
- If you finish early, go back and review your answers.
- Tell us if you have any disabilities or impairments that might affect your performance, such as dyslexia or poor hearing. They should be able to adapt the testing process to accommodate you.
- With each test or exercise, think about what skills and abilities we are looking for, and try to demonstrate them.