RHP is committed to providing you with an excellent service and is always trying to improve your levels of satisfaction. We work with a national research company to gauge satisfaction on a quarterly basis so that we can take action to respond to your feedback. In addition to measuring your response to particular services, we also track our progress against national satisfaction measures for social landlords.
RHP only exists to provide good quality homes and services to our current and future customers. Over the last year, we have been focusing on improving the day to day things that really matter to you – like getting repairs done on time, responding to your enquiries and complaints and answering the phone quickly. Our performance for key services was generally very good, with almost all services being in the top 25% when compared to other landlords.
The following information tells you how we’ve performed so far this year compared with last year.
This year our top priority is still to deliver our core services to you brilliantly, right first time and every time. This means completing repairs on time and responding to your enquiries quickly. All of our teams will be looking for ways to make services more efficient and effective so that you get the best possible value from us.
If you would like to give us feedback or you need any more information about our performance please feel free to contact any member of staff by calling us on 0800 0322 433 or by using the 'Contact us' button at the top of this page.
Performance in key service areas
Customer satisfaction - Tenants
Customer satisfaction - Homeowners