Service promises

We want to provide you with excellent customer service whenever you have contact with us and whatever you contact us for. Our 'Customer service promises' booklet sets out the service standards you can expect from us in the areas that you have told us are most important to you. It also explains how you can help by meeting your own responsibilities under your tenancy or lease agreement. To download the booklet simply click the icon on the right-hand side of this page.

Tuesday 06 Jul 2010

We are constantly seeking to improve our standards of service and publish our performance figures each year. Key service promises will be reviewed annually to take account of your feedback. We love to hear from you when we get things right, but it is even more important for you to let us know straight away if things go wrong. We know that this will happen occasionally and when it does we want to be able to put things back on track for you quickly.

If you want to give us feedback or you need any more information about our customer service standards feel free to tell any of our employees or use the 'Contact us' button at the top of this page. We record all your feedback so that we can learn from it. If you prefer you can write to us at Richmond Housing Partnership, Premier House, 52 London Road, Twickenham, Middlesex, TW1 3RS.