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Majority of Customers to Enjoy Rent Freeze

RHP is pleased to announce that the majority of our customers had a rent freeze or a rent reduction for 2010/11, with a smaller number receiving a small rise.

09/06/2010

On or after Monday 1 March RHP you will have received a letter explaining your rent level for 2010/11. There are different formulas depending on when you became an RHP tenant. Rents have moved in line with our promises at transfer or in line with the government formula for social housing rents - whichever applies to your home.

Customers who transferred to RHP from LB Richmond-upon-Thames in 2000

If you transferred to RHP in July 2000, your rent has been frozen and there will be no change in the base rent figure from April 2010. There may be some small changes in other charges which make up the total amount that you pay. If this is the case they are clearly explained on the rent letter that you will receive.

Customers who became an RHP tenant between July 2000 and April 2002

If you became a tenant between July 2000 and April 2002, your rent has been frozen and there will be no change in the base rent figure from April 2010. There may be some small changes in other charges which make up the total amount that you pay. If this is the case they are clearly explained on the rent letter that you will receive.

Customers who became an RHP tenant after April 2002

If you became an RHP tenant after April 2002, your rent increase is set in line with a government formula. This approach aims to ensure that by 2011/12 all social landlords charge similar “target rents” for similar properties in a similar area. 

If your rent is currently at target rent level for your home, your rent goes up by inflation plus 0.5%. Inflation is set at the previous September's level, which in September 2009 was minus 1.4%.  If you add 0.5% to this, it means that your rent will go down in April 2010 by 0.9%.

If your rent is currently above or below the target rent level, your rent will go up or down by up to a further £2.00 in order to bring it closer to target rent level.  

Again, there may be some additional specific charges which affect your overall payment and these will be noted in your rent increase letter.If you have a tenancy in accommodation specifically developed for Key Workers, your rent will increase by 1.7%.

Help and support

We want to make sure that you fully understand your rent charge and to offer you as much support as possible in paying your rent. Our specialist Rents Team can be contacted on 0800 0322 433 to offer advice and help with payment plans. If you are eligible for housing benefit you can call Richmond Council's housing benefit team on 0208 891 7724 and Hounslow Council's benefit team on 0208 583 4242.

For more information please contact our Customer Service Centre on 0800 0322 433 and ask to speak to a member of the Rents Team.