Legal Disclaimer - Richmond Housing Partnership Limited
Privacy Policy
Introduction
1 To undertake the functions of Richmond Housing Partnership Limited in providing effective housing, we have to obtain, process and store personal information about our applicants, tenants and suppliers.
- 1.1 This policy details our obligations on how we treat your personal details.
What is personal information?
2 Personal information is information that relates to a living individual, and allows that individual to be identified.
- 2.1 Certain types of personal information is categorised as 'sensitive personal data', this is information which relates to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, sexual life, alleged or real offences and proceedings from offences.
How do we collect information?
3 You may provide personal information to us when communicating with us.
- 3.1 You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff have initiated a contact with yourself in relation to yourself, your tenancy or for any other reason.
- 3.2 Whenever you communicate with us we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact.
- 3.3 We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you deem any requests to be inappropriate. Please note that we may not be able to carry out Richmond Housing Partnership Limited work for you if you refuse to provide information that stops us doing so.
- 3.4 We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords. How do we use your personal information?
4 The purposes for which we process your personal details are:
- to allow us to assess housing applications;
- to manage your tenancy;
- to conduct surveys and statistics on tenant profiles in order to improve services;
- to conduct surveys and statistics when requested by the Housing Corporation and other Housing Corporation or Government appointed agencies;
- to provide you with information about Richmond Housing Partnership Limited or housing in general that may be of interest to you;
- to enable us to comply with our legal and regulatory obligations. Who may we disclose your personal details to?
5 We may have to provide information to the Housing Corporation.
- 5.1 We may be required by law to disclose your personal details in order to comply with applicable laws and lawful government requests; this could include disclosing personal details to housing benefit offices, the police etc.
Storing your personal information
6 We are committed to protecting your personal details. We have measures to ensure restricted staff access.
Ensuring the accuracy of your personal information
7 We are committed to keeping your personal details accurate. Please inform staff of any changes needed to update your personal details. We may require the amendment to be notified to us in writing and for documentation to be provided depending on the nature of the request.
- 7.1 You may ask to have access to your personal details. Please put your request in writing. An administration fee of £10 is payable. We would need to confirm your identity before providing you with access. Please make the request to The Data Protection Officer, Jonathan Creaser at Richmond Housing Partnership Limited, Premiere House, 52 London Road, Twickenham, Middlesex, TW1 3RS.