Compliments and Complaints

We always want to give you a good service and we want to know if you are unhappy with the service you have received from us or with the way you have been treated. We know that things do sometimes go wrong and it really helps if you let us know straight away so that we can put things right as quickly as possible.

02/04/2013

Giving feedback is easy

Whether you’re delighted or unhappy with any aspect of our service at RHP, you can let us know online. If you want to make a complaint, download our ‘Making a complaint’ booklet by clicking on the link on the right hand side of this page. If you want to compliment one of our team for giving you really good service, click on the ‘log a compliment now’ link.

Other ways to make a complaint?

It is easy to make a complaint about our service online. If you would prefer to not to use our online form there are several other options. Any member of our team can record your complaint in person or over the phone. You will receive confirmation that we have received your complaint along with a unique reference number so that the details of your complaint are easy to find. You can also complain in writing with a letter, fax or email.

You can make a complaint to any member of our team. However, it is a good idea to contact your Customer Advisor in the first instance if you are unhappy with our service as this is the member of staff who is there to help you make the most of your contract with us. If you are unsure about who to speak to, please call our Customer Contact Centre, use the form on our website or write to the Head of Housing - whatever is easiest for you.

We hope that our approach makes it really easy to tell us when you have a problem or a concern. If you do need any extra help such as an interpreter or signer or if you want a friend or relative to deal with us on your behalf we will be happy to help.