Introduction
Setting the standard... At RHP we want to set the standard for excellent customer service and great employment opportunities - not just in the housing world but across all service industries. We earn trust, confidence, respect and loyalty by delivering a fantastic personal experience for customers, employees and partners whenever they deal with us.
Tuesday 06 Jul 2010
Who we are
The RHP Group is made up of two registered social landlords – Richmond Housing Partnership (RHP), which is the parent association, and Co-op Homes, which is a subsidiary.
RHP is a local housing company, registered with the Tenant Services Authority (TSA), a member of the National Housing Federation and a registered charity. It was established in July 2000 following a stock transfer from Richmond Council. The association owns or manages 8,543 homes in Richmond and Hounslow and employs 225 people.
RHP is run by a Board of Management which ensures it is managed efficiently, effectively and in line with the requirements of the law, regulatory bodies, and best practice. The Board is made up of four residents, four Richmond Council nominees, four independent members and the Chief Executive.
Co-op Homes joined the Group in December 2005. It is a secondary housing co-operative registered with the TSA. It owns or manages 1,181 homes, mainly in west London. You can find out more about Co-op Homes by visiting www.coophomes.coop
Our purpose
Our purpose is to provide good quality, affordable homes for people in need, to deliver excellent landlord services and to support the development of successful communities. We are a not-for-profit organisation.
How we measure our success
We are an ambitious company that aspires to be among the best performing registered social landlords in the country. We measure our success in 3 main ways:
- The level of customer satisfaction with our homes and services
- The performance of our core activities compared with that of other housing providers
- The level of employee satisfaction with working for RHP