Skip to content
Skip to content
Target

Service promises

We want to provide you with excellent customer service whenever you have contact with us and whatever you contact us for. Our 'Customer service promises' booklet sets out the service standards you can expect from us in the areas that you have told us are most important to you. It also explains how you can help by meeting your own responsibilities under your tenancy or lease agreement. To download the booklet simply click the icon on the right-hand side of this page.

01/02/2012

We are constantly seeking to improve our standards of service and publish our performance figures each year. Key service promises will be reviewed annually to take account of your feedback.

Your feedback

We love to hear from you when we get things right, but it is even more important for you to let us know straight away if things go wrong. We know that this will happen occasionally and when it does we want to be able to put things back on track for you quickly.

If you want to give us feedback or you need any more information about our customer service standards feel free to tell any of our employees or use the 'Contact us' button at the top of this page. We record all your feedback so that we can learn from it. If you prefer you can write to us at Richmond Housing Partnership, 8 Waldegrave Road, Teddington, Middlesex, TW11 8GT.

Our local offer Area Panel priorities

Last year our Annual Report set out how we are introducing a local offer for customers. To help establish this we worked with residents, through focus groups and a Service Delivery Committee, to identify what improvements are important to you.
This approach led to each Area Panel tailoring a local offer for their area, with monitoring measures in place to review its success.

Check out the latest quarterly report that sets out the priorities and performances of our local offers for the four Area Panels, by downloading ‘RHP our local offer’ in the top-right corner.

We want your help to monitor, review and comment on our performance, so let us know what you think about our services by talking to a Customer Advisor (CA) on 0800 0322 433 or go along to your next local Area Panel meeting.