Our service standards

Our aim is to deliver a quick and easy service however you choose to get in touch, so you can get on with enjoying your home.

Connect with: speedy resolutions

  • We’ll be easy to do business with, resolving your query quickly and efficiently.
  • We’ll be clear, knowledgeable and friendly.
  • We aim to resolve your enquiry first time across all channels.
  • We’ll keep you informed and updated every step of the way.

Connect with: fixing it fast

  • We aim to complete your repair first time in no more than 10 working days.
  • We’ll arrive at your appointment on time and within an agreed two-hour window.

Connect with: spotless surroundings

  • We’ll keep your estates clean and tidy and will let you know when we’re visiting.

Connect with: a home to feel proud of

  • Our Home Standard means that all homes are re-let with new carpets and are freshly decorated.
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