Inclusion Statement

Connecting through difference

A key part of our values and culture at RHP Group is to create an environment where everyone can be themselves and people are treated fairly and equally. We embrace and understand the value that diversity brings – it can only make us better and stronger.

It’s the foundation of our vision to be one of the best service providers in the UK and an excellent employer.

We know that we can only be the best service provider if we take time to understand our diverse group of customers and what their needs are, designing our services around them, so that they’re accessible and easy to use for all.

For us being an inspiring place to work means creating an environment where our people feel comfortable to bring their real self to work. We want our employees to feel included, that their voice and opinion matters and that they can grow during their time with us. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results. It fuels our innovation and connects us closer to our customers and the communities we serve.

Our commitment

We know we have more work to do.

I, along with the rest of our Executive Group and Board are passionate about leading meaningful change in this area.  We’ve therefore committed to taking decisive action and improving our practices around inclusion and diversity for both employees and customers.

Supported by our inclusion network (made up of representatives from across the organisation) we’ve implemented an action plan to become a more inclusive employer and service provider. The plan has three core goals:

  • Goal 1: Develop and sustain an inclusive organisation
  • Goal 2: Recruit, retain and advance a diverse organisation.
  • Goal 3: Integrate diversity, equity and inclusion into what we do

For us this is a continual process and something we will keep reviewing and working on to ensure that we’re the most inclusive employer and service provider that we can be.

You can keep up to date with our progress on our website.

David Done, Chief Executive


Connected through difference

Watch our film below to discover what inclusion means to our people.

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