We're continuing with gas checks as normal. Our employees and contractors follow the latest Government & Public Health England guidance.
Keeping your home safe is a top priority for us and a legal requirement. If gas appliances aren’t serviced regularly, you could put yourself and your family in danger of carbon monoxide poisoning or a gas explosion. You must let us into your home to carry out your gas safety check – even during the current lockdown, as it’s still allowed under Government guidelines even if
you’ve been told to shield.
We want to carry out your safety check at a time that works for you. Our procedure follows a three-stage process: we’ll invite you via letter to book an appointment two months before your gas service is due to expire so you’ll have plenty of notice. To book or change your appointment you can call us on 0800 049 5409. We’ll continue to write to you and arrange further appointments, if we are unable to access your home. If anyone in your household is shielding, self-isolating or has COVID-19 symptoms, please let us know in advance.