Contact us

5th June 2018

How to get in touch

We’re committed to resolving your issue quickly and brilliantly however you choose to get in touch.

The quickest way to get a response is by chatting to us in real time on web chat between 8am – 8pm. You can also contact us on Twitter, Facebook and Instagram or fill out a web form.

If you’d prefer to use the phone, you’re welcome to call us on 0800 0322 433.

We also have a customer engagement group on Facebook called 'MyRHP' that you can join to provide feedback.

If there's an emergency that threatens life, danger of serious injury or major damage to property, call the number above.

How to make a complaint 

If you're unhappy with our service, there are several ways you can let us know:

You can send us an email here, fill out a web form here or call us on 0800 0322 433.

You can also write to us, or visit our office to discuss your complaint at:

8 Waldegrave Road


TW12 8GT

If you live in a retirement housing scheme you can speak to a Scheme Manager or, if you live in one of our developments, you can speak to a Caretaker to raise any concerns you have.

We know things can sometimes go wrong and we'll always work with you to quickly resolve any issues that you may be experiencing. When you contact us with a complaint we will try to fix what has gone wrong by the end of that day, giving you an explanation and an apology for any problems we have caused. If we don't resolve your complaint that day, one of our Customer Advisors will discuss the issue with you and give you a response within two working days. You'll find more information here

Ways to have your say

We want to deliver brilliant customer service but we can’t do this without you. If you don’t find it easy to contact us via the internet you can let us know how we’re doing by:

  • filling out a customer survey when we send one by post
  • responding to one of our text surveys
  • coming along to one of our customer panels
  • calling 0800 032 2433.

You can also help us find ways to innovate and improve by:

Here's our video on how to make your voice count. 

For an instant answer to any RHP-related question, our super search tool gives you instant answers to any RHP-related questions you type, at any time of day. It's crammed full of information about your home and services, based on the questions we get asked the most.