Legal and General Affordable Homes Service at Hampton Tower, South Quay Plaza

15th September 2020

As a resident with a shared ownership apartment in Hampton Tower, South Quay Plaza you have access to a management team. 

The combined management team is 

  • Dedicated Concierge Service Team on site available 24/7
  • POD - Estate Management Agent 
  • RHP - Management Provider appointed by LGAH

The concierge service is available 24 hours a day, 7 days a week. The concierge service can be contacted on site or with the contact details below.

Concierge Service

Tel: 0204 509 1386

Email: Concierge@mysqp.co.uk

RHP as the management provider will oversee any issues that concierge team cannot deal with including defect reporting and service charge collections. RHP will liaise with the estate management agent POD and Berkley Homes.

Making Service Charge Payments

Direct Debit

Please complete a Direct Debit Mandate and send to RHP by email: LGAH@rhp.org.uk or complete the online direct debit setup process (login required). Credit/Debit card payments can also be made once logged in.

Bank Transfers

Important please make sure to include your RHP account number as the reference.

Sort Code 30-80-12 Bank Account Number 10864160

Reporting Defects

If you find any defects within your apartment, please report the defect to RHP, 9am-5pm Mon-Fri.

Live Chat: live chat 

Tel: 0800 049 5409 

Email: LGAH@rhp.org.uk

Please ensure you provide the following

  • Apartment number
  • Photographs if possible
  • Up-to-date contact details
  • Issue Location
  • Issue description
  • Any other helpful information

RHP will then manage the defect with Berkley Homes.

Common defects are

  • Leaks from pipes
  • Heating or hot water problems
  • Non-flushing toilets - this does not include blockages which would be the resident’s responsibility 
  • Doors not closing properly
  • Faults with extractor fans
  • Light and electrical fittings (except bulbs that have exceeded their lifecycle). Replacement blubs are the responsibility of the resident
  • Shrinkage - where the resulting cracking is greater than 5mm in width or depth. Cracking of small width and depth are the responsibility of the resident and can be easily repaired during personalised decoration after purchase.

Out of Hours Emergency Contact Service 

For heating, hot water, electrical or leaks

Nationwide Property Assistance

Emergencies +44 (0) 345 607 0603

Monday to Friday, 5:30pm – 8:30am & 24hrs on Saturday, Sunday and Bank Holidays

More information in home user guide available here.