RHPi better services for you

3rd March 2017

RHPi - better services for you and and more homes for others like you

Last autumn we consulted with you about key changes to the services we offer you. Thank you to everyone who shared their views as part of the consultation. We’ve listened to all of the feedback we’ve received and have taken on board any comments made.

What was the outcome?

We’re confident we have solutions in place to respond to any concerns raised by customers through the consultation. Therefore we have made the decision to make the following changes as of 3 April 2017:

1. Easy-to-use online services

You can still call us if you have an emergency repair on 0800 0322 433. You can access the following services 24/7 365 days a year through our website:

  • View your essential repairs service
  • Book a repairs appointment, choosing a two-hour slot that suits you
  • Contact us through webchat, email or social media (see more below
  • Pay your rent online

  • Access employment advice and support if you’re looking for work

  • Have your say about our services through our 'My RHP' Facebook group.

2. Different ways to contact us including web chat, social media and email

You can get in touch quickly and easily in one of the following ways:

  • Chat to us in real time on weekdays from 8am – 8pm on web chat

  • Drop us an email and we’ll get back to you within four hours on weekdays from 8am – 8pm

  • Send us a Tweet or Facebook message for quick responses on weekdays from 9am – 5pm

  • Tell us what you think via our 'My RHP' Facebook group. 

3. Changes to the range of repairs we offer

We’ll be offering an essential repairs service – meaning we’ll still be providing all of the repairs we’re required to carry out. These are the most important repairs for keeping your home safe, sound and secure. We’ll continue to complete repairs within 10 days of them being reported and you’ll still be able to book emergency and communal repairs.

You can see a full list of what is and what's not included under essential repairs here.

Access for all

It’s important to us that all our customers can access our services. We’ve been working with customers who are unable to use our services digitally (e.g. because of age or disability) and they’ll still be able to get in touch over the phone.