Customer Service Centre training, 17-19 November
17th November 2020
Our Customer Service Centre will be in training on...Read more
Chief ExecutiveDavid Done OBE is CEO of RHP, one of the most exciting and innovative social enterprises in the UK, and a past winner of Not for Profit of the Year at the prestigious UK Business Awards. RHP provides affordable housing to people in west London. It has a unique culture regarded as one the most inspirational places to work in the country and a former winner of IIP Platinum Employer of the Year. Topping housing’s innovation index for the past five years, RHP is leading the way on digitalisation and delivering housing services online. David is a recognised thought leader in the sector ranked in the top 20 of 24 Housing’s most influential people. His expertise is in business transformation and organisational development, driven by a passion for creating inspirational cultures capable of delivering world beating customer service.
David’s partner is the CEO of CDS Cooperatives. His brother-in-law is Chair of the Board for Robust Details Ltd. David is also a Board member of Golding Homes
Executive Director of FinanceCorinna joined RHP as Executive Director of Finance in July 2017. She is a Fellow of the Institute of Chartered Accountants in England and Wales and has operated at Director level in a wide variety of industries. Before joining RHP she was Interim Group Finance Director at Thames Valley Housing, and a consultant advising on the Thames Valley and Genesis Housing Association merger. She also worked on the successful IPO at the UK's Leading Retirement Builder McCarthy & Stone, was Interim Chief Financial Officer at Eversholt Rail and spent over 10 years in Bupa, including as Chief Financial Officer of Bupa Latin America in Miami.
Corinna is a Director of RHP Finance plc.
ChairJohn is an experienced and qualified housing professional with 30 years of senior experience in housing and regeneration covering the public, commercial and not-for-profit sectors. He had a senior local government career in the West Midlands, Newcastle-upon-Tyne and London, including as Director of Housing Services for Hammersmith & Fulham Council. John then established Newbury King Consultants which was later acquired by Mouchel, and John became Mouchel's Director of Housing & Regeneration. John is a Fellow of the Chartered Institute of Housing.
John is a non-executive director of LiveWest and is a board member of RHP Finance plc.
Suzanne has over 20 years' extensive experience at the forefront of the real estate and housing finance sectors, formerly as Managing Director of the London Real Estate Finance Group & Sustainability at RBS, where she built a significant business which was awarded some of the largest and most complex UK real estate debt and capital markets transactions. She is now engaged in a range of corporate initiatives in the UK and internationally.
Having held various board appointments over the last decade in healthcare and property related sectors including at A2 Dominion. Suzanne is currently Trustee of LandAid, senior advisor with Centrus, a Church Commissioner and Non Executive Director of LondonMetric Property Plc.
Executive Director of Customer ServicesPeter joined RHP in January 2019 as Executive Director of Customer Service; his experience lies in customer relations - he believes in a first rate service for our customers. Previously Peter was Customer Operations Director for Thames Water Utilities Ltd, prior to that he spent 6 years with Barclays Bank plc, initially joining as Head of Online Banking before becoming Transactional Banking Director where he was responsible for the Retails banks India Contact Centres. He also worked in senior customer operational roles for the mobile phone operator 3, including being part of the team that set up 3 Ireland.
Peter is a Non-Executive Director for CHP Housing Association based in Essex.
Toby has been a RHP Homeowner for 10 years. He joined the Board in September 2013. He spent 15 years working in radio for Global, as well as the BBC and others as an Executive Producer and manager and has for the last seven years been self-employed as a videographer, audio producer and editor, producing long and short form documentary and corporate video as well as podcasts and radio shows for a variety of clients.
Toby is a member of the Kew Society, who campaign to preserve the character of Kew and the surrounding area
Jane Gallifent is the Director of Development & Sales at Aster Group, bringing 30 years of experience in the delivering new homes across a wide range of tenure throughout the South East and West of England. Jane leads a team responsible for a large development programme ranging from S106 opportunities, land acquisition, Joint Ventures, Partnerships and Community Land Trusts and is on track to deliver over 10,000 homes over the next seven years for the Group.
Employee of Aster Housing Group
Executive Director of People and Business ServicesLucy joined RHP as Executive Director of People and Business Services in October 2018. She is a Fellow of the CIPD and has worked leading business change at Director level within the not-for-profit sector. Most recently she was the People Director at the Royal Horticultural Society. She has worked in the professional sector at Grant Thornton and also within local government, including supporting the TUPE from Sheffield City Council housing to Sheffield Homes. Lucy has also undertaken a number of voluntary positions including sitting on the HR Committee at Amnesty International, Governor at a local senior school and currently a Trustee at London Cyrenians Housing Association.
Lucy is a Trustee as London Cyrenians Housing Association.
Jenine spent around 25 years working in the City, mainly as a UK equity fund manager responsible for looking after charitable funds. More recently she has held a number of non-executive roles with a variety of not for profit organisations. This included 9 years on the board of Town and Country Housing Group, a housing association based in Tunbridge Wells, where she chaired their Investment and Finance committee. She is also a member of the Risk and Audit Committee of a Tower Hamlets based housing association, Gateway Housing. Jenine has lived in the Borough of Richmond for over 30 years and is delighted to be on the board of RHP, her local housing association. She is an enthusiastic member of a number of local organisations, and chairs a coalition called MASC (Make Air Safe and Clean) which brings together local groups campaigning for clean air in South West London.
Chris is a highly-experienced CFO with over 20 years of senior finance roles across a wide range of industries and companies. He is the Group CFO of Park Holidays, the largest operator of holiday parks in the South of England. Prior to Park Holidays, Chris worked in a number of large FTSE listed businesses including Centrica where he was the Finance Director of both the residential and commercial energy supply businesses. He is a Chartered Accountant with a degree in Physics from Imperial College.
Stephen joined the RHP Board in June 2013. His background is in audit and finance and he has been a director of multiple businesses over the years. Currently he is a director of an internet retailer and of three RHP subsidiaries while also providing ad-hoc consulting services on a self-employed basis. He has lived in Richmond since 1988 and serves in a voluntary capacity on the committees of Richmond Society, Kew Society and London Forum. He was elected a Councillor for the London Borough of Richmond in 2012 and served on Richmond Council’s Cabinet from 2014-2018.
Stephen is a director of RHP Finance plc.
Nigel joined the RHP Board in July 2015. A local resident, he has dedicated thirty years’ service to the property and construction industries. Nigel is Chief Executive of Carlton, having previously held senior positions with Carillion, Wimpey and Edward Nuttall. He is a fellow of the Royal Institution of Chartered Surveyors, a Royal Engineer in the Engineer and Logistics Staff Corps (V) and Chair of Red Door Ventures.
Nigel is a Major in the Engineer and Logistics Staff Corps (V), Non-executive Chair of Red Door Ventures Limited, a Director of Carlton and joint owner of Carlton Limited, San UK Limited and Taylor Bates Limited.
Sarah is an experienced leader in digital innovation. Currently working as a Director at ?What If! Innovation, Sarah works with businesses across multiple sectors to deliver user centric solutions that solve real human problems. Most recently Sarah has worked alongside the National Housing Federation on delivering the Greenhouse program and this is where her desire and drive to get more involved in housing really started. Prior to joining ?What If!, Sarah spent 8 years working for technology start-ups. Most recently, Sarah was Managing Director of a mobile consultancy and app development agency that developed digital products for large corporations across a range of sectors.
Executive Director of DevelopmentTim is a Chartered Planning and Development surveyor with 25 years’ experience in the property world, including sales and marketing, development, consultancy and housing policy. He joined the affordable housing world in 2007, leading successful sales and development teams, and has also worked as Policy and Strategy Manager at the Homes and Communities Agency. Tim joined RHP in 2017 and heads our ambitious development programme and sales team, also leading on innovation across the business.
Tim chairs the NHF Building Better project group, driving collaboration across the sector in off-site manufacture of homes. Tim is also on the Board of Fordingbridge Rugby Club.
RHP Finance plc board members : David Done OBE, Corinna Bishopp, John Newbury and Stephen Speak (see bios above).
RHP Finance Plc was incorporated on 27th November 2014 (company number: 9331195)
RHP Property Limited was incorporated on 13th April 2018, company no. 11309199.
RHP Property Limited board members: as RHP Group board (bios above).
RHP Develop Limited was incorporated on 28th March 2018, company no. 11280666.
RHP Develop Limited board members: as RHP Group board (bios above).
Five-year financial summary 2019 (£,000):
|Surplus on disposal of properties||2,905||679||257||284||101|
|Net interest charge||18,612||(7,849)||(8,602)||(98,698)||(9,175)|
|Movements in fair value||4||21||1,281||39||(668)|
|Actuarial gain/(loss) on pensions||3,427||(2,690)||727||(1,284)||731|
|Total comprehensive income||7,314||10,449||14,519||12,676||12,669|
Housing properties owned at year end:
Total social housing stock owned
|Leaseholder properties serviced||1,998||1,996||1,994||1,995||1,928||1,921|
To view our investor presentation click here.
View RHP statutory accounts
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