COVID-19 update: September

1st September 2020

We’re following the government’s ‘working safely during coronavirus’ guidelines to keep everyone safe during this time, which means our office remains closed to customers and other visitors (without an appointment) until further notice.

In exceptional circumstances, where a face to face meeting would be valuable, one of our Advisors will arrange an appointment for you to come in to meet with them. For safety reasons please do not come to our offices unless you have an appointment.

If you have a query, our Customer Services Team is still here to help. For an answer in real time, use live chat at You can also email or call 0800 032 2433 or 0203 166 2200 from a mobile. 

If you have any concerns about your rent, please get in touch and we’ll talk you through any support we can offer.

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