Financial support after the coronavirus outbreak

26th June 2020

The coronavirus outbreak has financially affected lots of people in different ways. 

If you're struggling to pay your rent, please get in touch so we can give you some extra time to get back on your feet. You can contact us at or web chat with us here

Please give us as much information as you can about your current financial situation, along with supporting documentation, so we can provide the right advice and support to help get you through this difficult and worrying time. Unless we have this information you may still receive arrears messages from us. 

Doing a budget is one of the best ways to build up a picture of your finances. With this free calculator you can see what benefits you're eligible for and how much better off you might be in work - if you're not working already. You can also see how changes in your household budget could affect your income:

If you've been furloughed because of coronavirus, you can claim for 80% of your employee’s wages plus any employer National Insurance and pension contributions.

If you live in Richmond, the Local Assistance Scheme provides payments for residents who have nowhere else to turn in difficult circumstances.

Kingston support can be found here.

If you live in Hounslow, you can get financial support here.

Hillingdon residents can find support here.

We’ve also recently written to customers who’ve historic issues with rents areas and haven’t been in touch with us. Due to the COVID-19 there has been a pause in any claims against customers who fall into this group. However, from 22 September 2020, the court will start hearing possession cases again.

If you are in this situation, we are asking you to inform us of any impact the Coronavirus (COVID-19) pandemic has had, or is still having upon you, your dependents and other members of your household. We will use this information to consider whether we are going to ask the court to hear your case, adjourn it or discontinue it.

If we do decide to ask the court to hear your case, we are required to inform the court of any impact the Coronavirus pandemic has had upon you or your dependents.

Please know though that there are ways we can still help. You should provide us with relating information as soon as you can. You can email us at or telephone us on 0800 0322 433 to provide this information.

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