Join our focus group and recieve a £20 Amazon voucher

7th February 2020

We’re always looking for ways to improve our services and we want your voice to be at the heart of this.

On Friday 28 February at 11am, we’re inviting customers and employees to a focus group at our office in Teddington. It's the first session we’ll be holding over the next few months, testing an approach called 'service design', which is all about meeting the needs of our customers.

Read more about service design

At the session, we'll ask for your honest feedback on what we're doing well and where we can improve. We’ll then work on what you tell us is important, and over the next few months, we’ll delve deeper into these issues with you so we understand how to fix them.

There are going to be lots of opportunities for you to help us design services you need from us, including:

  • one-on-one interviews 
  • helping us test possible solutions at an early stage, so we can check if we’re on the right track before developing them further
  • once new services have been launched, we’ll check back with you to see how they’re going.

Places are limited so email to get involved. We'll give you £20 of amazon vouchers for your time. Lunch will be included.

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