RHPi Better services for you, more homes for others like you

3rd March 2017

Last autumn we consulted with you about key changes to the services we offer you.

Delivering great customer service is at the heart of everything we do so we’ve been working hard to modernise our services to improve their speed, ease and convenience. This will also help keep costs down wherever possible, enabling us to provide more homes for others like you.

Thank you to everyone who shared their views as part of the consultation. We’ve listened to all of the feedback we’ve received and have taken on board any comments made.

What was the outcome?

We’re confident that we have solutions in place to respond to any concerns raised by customers through the consultation.

Therefore we have made the decision to make the following changes as of 3 April 2017:

1. You’ll need to access our services via our easy-to-use website at www.rhp.org.uk (including booking a repairs appointment and making a payment) instead of over the phone.

2. If you need to contact us you can do this via web chat, social media or email for a super quick resolution.

3. We’ll be offering an ‘essential repairs’ service with changes to the range of repairs we currently offer.

Over the next few days you’ll receive a pack from us through the post which will provide more detailed information about the outcome of this consultation and what it means for you.

Access for all

It’s important to us that all our customers can access our services. We’ve been working with customers who might initially find accessing our services through our website difficult and have provided the appropriate support. If we’ve already spoken to you about this there’s no need to contact us again. We’ve made a note of all customers who are unable to use our services digitally (e.g. because of age or disability) and they’ll still be able to get in touch over the phone. If you feel that this applies to you and you haven’t let us know yet, please give us a call on 0800 0322 433.


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