Tier two restrictions: impact on our services

16th October 2020

Following the Government announcement yesterday that London is moving to ‘tier two’ Covid-19 restrictions from Saturday 17 October, we can confirm all of our services will continue as normal. This includes repairs, gas safety and caretaking services which can still operate in line with the latest advice.

The safety of our customers and employees remains our top priority and we’ll help to keep you safe in the following ways:

  • In order to carry out your repair or gas safety check safely, the operative will ask you a few simple questions before entering your home. They may ask you to go into a different room whilst they carry out the work and will remain two-metres apart at all times. We ask that you also respect these social distancing measures – if customers don’t do this, the operative will have to stop the repair and leave your home. Government guidelines state that full Personal Protection Equipment (e.g. a mask) is not needed for this type of work, however some operatives may choose to wear a face covering. All of them will wear gloves and use wipes.
  • We ask that if you or anyone in your household has symptoms of Coronavirus or if you’re shielding, please do not book your repair online. Instead, please speak to us by Live Chat or phone. This is to protect all customers and RHP employees and in keeping with Government advice.
  • Our Caretakers will continue their work as usual, whilst maintaining social distancing. This will include deep cleaning floors, removing bulky items from communal areas (as a fire risk), pulling out or rotating refuse bins to ensure they are collected by the Council and checking communal lighting. Please be aware that this will mean that some areas will be isolated for a short while to carry out these works safely.

We’re here if you need us

Our Customer Services Team is still here to help. For an answer in real time, use our Live Chat service. You can also email customer.services@rhp.org.uk or call 0800 032 2433 or 0203 166 2200 from a mobile. If you have any concerns about your rent, please get in touch and we’ll talk you through any support we can offer.

We will continue to monitor the situation and the latest Government advice and will keep you up to date with any changes.

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