Welcome to Peter Cogan

16th January 2019

Earlier this month we welcomed our new Executive Director of Customer Services, Peter Cogan to RHP. Peter brings with him a wealth of experience from different industries including telecoms, financial services and utilities.

A message from Peter

I’m excited to have joined RHP as the new Executive Director of Customer Services. This means I’m responsible for the teams that you have the most contact with as a customer, including: Customer Success, Caretakers, Retirement Scheme Managers, Home Maintenance and Repairs.

I was attracted to RHP’s passion for providing excellent service and our quest to be the best service provider in the UK. I’m keen to continue to improve our digital services for customers, making them quick, easy and convenient. Likewise, I want to make sure our services are accessible to everyone and will be strengthening the ways people can keep in touch and have their say whether that’s on or offline.

We’re committed to resolving your issue quickly and brilliantly however you choose to get in touch.

You can access our services or contact us in a number of ways:

Help and Advice

The Help and Advice section on our website provides hundreds of answers to common questions at your fingertips.

Online account

By setting up an online account through our website you’ll have access to services 24/7, including booking a repairs appointment (picking a two-hour appointment slot) and managing your payments to us.

Webchat

If you’d like to speak to us, the quickest way to get a response is via webchat from Monday to Friday between 8am – 8pm. Alternatively, you can send us a message by clicking on  ‘contact us’ on our website.

Social media

You can also contact us on social media by searching for us on Facebook or following us on Twitter @rhp_uk or Instagram @rhpgroup.

Phone

If you’d prefer to use the phone, you’re welcome to call us on 0800 0322 433.

Have your say

As we embark on our new five-year plan, it’s more important than ever that we provide plenty of ways for you to have your say and tell us what think. You can help us shape our services by:  

  • Joining our discussion forum: www.facebook.com/groups/MyRHP.
  • Applying to join our customer panel.
  • Joining our online e-scrutiny group.
  • Applying to be a Mystery Shopper.

If you’d like to get involved in any of these initiatives drop us a message on webchat or give us a ring. You’ll be rewarded for you time.

As well as delivering excellent service we’re committed to providing you with a good quality place to live and we’ll be investing even more in your homes over the next five years, as well as building more much-needed homes in the local are.

I hope to meet some of you soon and hear how we can continue to keep improving what we do.

Peter

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