Quarterly performance
How we’re doing against our key targets
Performance over the last three months
We’re always looking to improve what we do, and therefore monitor our performance closely. Below shows how we’ve performed against our key targets in Q3 2025/26 (1 October – 31 December).
These figures will be updated in the second half of April 2026 after we receive our Q4 results. If you’re interested in hearing about how we’re performing in any other areas, please get in touch.
Satisfaction indicators
61.4%
Tenant (Target 60%)
69.7%
Communal areas (Target 70%)
78.7%
Repairs (Target 85%)
62.7%
Keeping tenants informed (Target 65%)
Other indicators
89 days
Void turnaround time (Target 128 days)
99.1%
Stage 1 complaints on time (Target 100%)
3m 51s
Call speed of response (Target 4m)
18
New homes completed (Target 42)