Quarterly performance
Our key targets in Q2 2025/26 (1 June – 30 September)
How we’ve performed over the last three months
We’re always looking to improve what we do, and therefore monitor our performance closely. Below shows how we’ve performed against our key targets in Q2 2025/26
(1 June – 30 September). These figures will be updated again around mid-January 2026 after we receive our Q3 results. If you’re interested in hearing about how we’re performing in any other areas, please get in touch.
Satisfaction indicators
62.3%
Tenant (Target 60%)
69.6%
Communal areas (Target 70%)
63.4%
Repairs (Target 85%)
64.2%
Keeping tenants informed (Target 65%)
Other indicators
91 days
Void turnaround time (Target 128 days)
92.26%
Stage 1 complaints on time (Target 100%)
3m 15s
Call speed of response (Target 4m)
6
New homes completed (Target 42)