Quarterly performance
How we’re doing against our key targets
Performance over the last three months
We’re always looking to improve what we do, and therefore monitor our performance closely. Below shows our year-to-date performance against a selection of our key targets at the end of Q2 2026/27 (30 September 2026). These figures will be updated in the second half of January 2027 after we receive our Q3 results for 2026/7. If you’re interested in hearing about how we’re performing in any other areas, please get in touch.
Please note the figure for repairs is based on transactional satisfaction, which is feedback received directly after someone has had a repair completed.
Satisfaction indicators
61.8%
Tenant (Target 61.8%)
70.6%
Communal areas (Target 69.9%)
81.82%
Repairs (Target 76.3%)
62.1%
Keeping tenants informed (Target 62.8%)
Other indicators
75 days
Void turnaround time (Target 60 days)
95.97%
Stage 1 complaints on time (Target 100%)
1m 51s
Call speed of response (Target 4m)
21
New homes completed (Target 33)