Ways to get involved
Have your say and make a difference to what we do
Get involved
You can have your say, and influence what we do in one of the following ways:
1Join our Customer Scrutiny Group
We meet with customer representatives every few months to discuss our service and policies. Contact us to join the group.
2Join one of our virtual customer engagement groups
We’re setting up two customer engagement groups, one of which will focus on complaints and one will be around repairs. As part of a two-hour focus group, you’ll be given the opportunity to share your views and talk about your experience with our repairs service or complaints process.
Have your say on repairs & complaints
3Give feedback on service design
Share your views on changes we're making to our services. We'll share opportunities to feedback through focus groups, interviews and surveys on our website, in our email newsletter, and on community noticeboards.
Sign up for our email newsletter, Beyond Bricks
4Join a local drop-in session
Our Community Engagement Team run events regularly across different neighbourhoods. We’ll share information about these on our community events page, on Facebook, and on community noticeboards.
Follow us on Facebook to stay up-to-date
5Give feedback in a text survey
We sometimes send text surveys to get feedback on our services. If you get one, reply to let us know how we're doing.
6Give feedback in a phone survey
An independent market research company, called IFF Research, may call you from this number: 0330 027 0103. They'll ask questions about our service – like repairs, antisocial behaviour, and communal cleaning.
7Complaints process
You can raise a complaint by phone, contact form, or letter.
Learn more about raising a complaint