Ways to get involved

We’ve set up Customer Focus Groups which look at complaints, repairs and other RHP services. The two-hour focus group is held every other month, and are usually in person at our Teddington offices. Focus Group members are given the opportunity to share their views and talk about their experiences with our repairs service, our complaints process, or other topics we cover. Anyone who attends will receive a £30 Amazon voucher. Interested in joining? To find out more, please complete a contact form with the subject line: ‘Customer focus group: FAO Edward Phillips’.

This is your opportunity to help shape the services you use from the comfort of your own home and at a time that suits you. Every three months, you will get early access to our latest Tenant Satisfaction Measures to review. We'll ask you to spot what is improving and what needs attention. You will also look through anonymous comments from other customers to understand their experiences.

To thank you for your time and effort, you will receive a £30 voucher for each review you complete. Taking part is simple, as everything is done online, in your time, through our Digital Neighbourhood. From time to time, you may also be invited to answer follow-up questions during an occasional online meeting to help us dig deeper into the feedback. 

Our engagement platform, RHP's Digital Neighbourhood, is the easiest way to have your say from your sofa and have a direct impact on how your home is managed, while you enjoy a cuppa.

We ask for your feedback on a wide range of topics, including new strategies and policies, customer communications, and changes affecting specific estates.  

We’ll keep you updated about how we’ve used yours and other customers’ feedback through our quarterly ‘You spoke, we listened’ publications.  And we’ll feature new RHP Digital Neighbourhood projects regularly in Beyond Bricks, so there will always be fresh content for you to review.

To start influencing policies and shaping communities, sign up here. You'll need an email address, screen name (how you want to appear on the platform) and password. We also need to know where you live, to allow you to view pages about your neighbourhood.

Our Community Engagement Team run events regularly across different neighbourhoods. We’ll share information about these on our community events page, on Facebook, and on community noticeboards.

We sometimes send text surveys to get feedback on our services. If you get one, reply to let us know how we're doing.

An independent market research company, called IFF Research, may call you from this number: 0330 027 0103. They'll ask questions about our service – like repairs, antisocial behaviour, and communal cleaning. 

You can raise a complaint by phone, contact form, or letter.