Anti-social behaviour

We define ASB in line with the Anti-Social Behaviour, Crime and Policing Act 2014 as:

• Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
• Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises.

You can report ASB by calling us on 0800 032 2433 or contacting us.

If you’re in immediate danger and your life is threatened, a crime is happening, or people are injured, dial 999.

We don’t investigate one-off incidents (unless there’s a crime or abuse reported to the police or another agency) or routine daily sounds and activities such as:

• Cooking smells
• Reasonable DIY
• Someone parking unlawfully outside your home
• BBQs in private gardens.

In some cases, we may not be able to share information about the specific action taken, if it would be considered a breach of GDPR. All high-risk cases, cases involving suspected fraud, and cases which involve vulnerable children or adults will be referred to our Housing Team.

You can ASB anonymously if you’d like to, however it can be more difficult for us to investigate and gather evidence.

We encourage customers to try and sort out any anti-social behaviour issues themselves where possible.

Normally, if you speak face-to-face to the person causing the issue, the problem will be resolved - they may not be aware their behaviour is upsetting you. We can give you advice on how to do this, so you have the best chance of resolving the issue.

It's a good idea to also keep a diary of what's happening  using our diary sheet and/or The Noise App. 

The Noise App is a free tool you can download to your mobile. It lets you easily record and send us examples of any noise disturbances, so we can review them and help you more effectively. 

If you’re using the Noise App to report noise and it’s not working, please check the microphone on your mobile is working. When creating your account, select 'RHP' as your reporting organisation. 

You should report your concerns to the police, as they have the power to investigate these incidents. Once you’ve told the police, please let us know by calling 0800 032 2433 or contacting us. Our housing team will work alongside the police to investigate

Domestic abuse is a serious crime, and we’re committed to providing a sensitive and confidential response to anyone who reports it. Everyone has a right to live safely, free from violence and abuse.

Abuse is when someone hurts another person or treats them badly. It can happen once or lots of times. It can be by someone who has a personal connection, like a relative, someone they’re married to now or have been married to in the past, a civil partner, fiancé/fiancee, or someone they’re in an intimate personal relationship with.

Abuse can include:

• Physical or sexual abuse
• Violent or threatening behaviour
• Controlling or coercive behaviour
• Economic abuse
• Psychological, emotional or other abuse.

It doesn't matter whether the behaviour consists of a single incident, or several separate ones. If you’re a victim of abuse, or think someone else could be, it’s important to tell someone you trust so you can get help and emotional and practical support. This could be:

• The police. If you’re in immediate danger, always call 999. For non-emergencies, dial 101.
• The National Domestic Abuse Helpline: call 0808 2000 247.