Anti-social behaviour

We define ASB in line with the Anti-Social Behaviour, Crime and Policing Act 2014 as:

• Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
• Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises.

You can report ASB by completing a contact form or calling us on 0800 032 2433

If you’re in immediate danger and your life is threatened, a crime is happening, or people are injured, dial 999. 

We don’t investigate one-off incidents (unless there’s a crime or abuse reported to the police or another agency) or routine daily sounds and activities such as:

• Cooking smells
• Reasonable DIY
• Someone parking unlawfully outside your home
• BBQs in private gardens.

In some cases, we may not be able to share information about the specific action taken, if it would be considered a breach of GDPR. All high-risk cases, cases involving suspected fraud, and cases which involve vulnerable children or adults will be referred to our Housing Team.

You can ASB anonymously if you’d like to, however it can be more difficult for us to investigate and gather evidence.

• Harassment, including hate incidents.
• Violence or threatening behaviour.
• Criminal behaviour, including drug use or dealing.
• Persistent and or serious threats or verbal abuse.
• Persistent and or serious neighbour noise (however, we recognise not all noise reports can be classed as ASB)
• Nuisance relating to animals.
• Vandalism or Damage to property

We do not investigate one-off incidents (unless there’s a crime or abuse reported to the police or another agency) or routine daily sounds and activities such as:

• Cooking smells
• Reasonable DIY
• Someone parking unlawfully outside your home
• BBQs in private gardens.

We handle domestic abuse through a separate Domestic Abuse policy, you can find all our Housing policies here.

Yes, any customer can report ASB anonmously. However, please be aware that it can prove difficult to investigate and gather evidence without access to full details.

For serious incidents of ASB, this can be reported anonymously to the police via Crimestoppers.

We encourage customers to try and sort out any anti-social behaviour issues themselves where possible.

Normally, if you speak face-to-face to the person causing the issue, the problem will be resolved - they may not be aware their behaviour is upsetting you. We can give you advice on how to do this, so you have the best chance of resolving the issue.

It's a good idea to also keep a diary of what's happening using our diary sheet and/or The Noise App. 

The Noise App is a free tool you can download to your mobile. It lets you easily record and send us examples of any noise disturbances, so we can review them and help you more effectively. 

If you’re using the Noise App to report noise and it’s not working, please check the microphone on your mobile is working. When creating your account, select 'RHP' as your reporting organisation. 

You should report your concerns to the police in the first instance as they have statutory powers to investigate allegations of drug use. To do so please call your local safer neighbourhood team (SNT) or contact then via their website.

Once you have reported this to the police, please contact us by completing a contact form or calling us on 0800 032 2433. Our housing team will investigate your concerns working alongside the police.

Everyone has the right to live safely, free from violence and abuse. If you're experiencing domestic abuse, or you're worried about someone else, visit our Safeguarding page to find out about the different types of abuse and how to report a concern.

If you're in immediate danger, always call 999. For specialist support, call the National Domestic Abuse Helpline free, day or night, on 0808 2000 247. You can also report it to us by completing a contact form or calling us on 0800 032 2433, so we can support you and make sure the right team helps.

An Initial Reporting Form (IRF) will be completed with the customer or reporting party to identify the problem, those affected, and all risks involved. Following an IRF being completed we will provide the reporting party with help and advice and give clear advice about what we can do to help.

In some cases, we may not be able to share information about the specific action taken if it would be considered a breach of GDPR. All high-risk cases, cases involving suspected fraud and cases which involve vulnerable children or adults will be referred to our Housing team to be investigated.

Hate crime can fall into three main types: 

• Physical assault
• Verbal abuse
• Incitement to hatred.

We are committed to tackling all forms of hate incidents and/or hate crimes that target people that are either actual or perceived based on their age, disability, ethnicity, religion, sex, sexual orientation or any other protected characteristic outlined in the Equality Act 2010. 

We encourage customers to report all forms of hate incidents and/or hate crimes to the police in the first instance and to us. We will work in partnership with other agencies to investigate and resolve it.