Customer & Payment Portals
Our new Customer and Payment Portals offer enhanced self-service options, making it easy for you to carry out simple transactions anytime, anywhere, and from any device. You’ll need to register for both of these portals using your Service Account Number (SAN), which was included on the rent letter sent to you on 24 February 2026. Read on to find out more.
Customer Portal FAQs
What can I do via the customer portal?
• Check your balance and make payments
• View your account statements
• Request repairs and view your history
• View ‘how to’ videos for common repairs that are your responsibility
• View tenancy documents
• Add and update your personal information
• Manage your settings
How do I access the customer portal?
Click ‘Register’ at the top of the page.
After you’ve gone through the registration process, you’ll be able to access the portal by clicking ‘Login’.
Please use your RHP property address as the payment reference.
How do I register/ re-register for the customer portal?
Because this is a new portal, even if you’ve had an account previously, you’ll still need to register.
You can do this by following these simple steps:
1. Visit www.rhp.org.uk and select ‘Register’ in the top right corner of the webpage.
2. To complete the process, you’ll need to enter your Service Account Number (SAN), which is the 19-digit number starting with 9826 that you’ll find on your rent letter sent on 24 February.
What should I do if I’m having trouble registering?
Check that you’ve entered your details in correctly, as they’ll need to match with what we have on our system for you. This includes checking your Service Account Number (SAN) has been accurately entered.
If all your details have been entered correctly and you’re still experiencing issues, please get in touch.
Once registered, what should I do if I’ve forgotten my password?
Click the ‘Forgotten your password’ link on the Customer Portal landing page. You’ll then be prompted to enter your registered email address, and a password reset link will be sent there.
What if I’ve forgotten what email address I have registered?
Click the ‘Forgotten your email’ link on Customer Portal landing page. You’ll then be prompted to enter your registered first name, last name, date of birth, and 19-digit Service Account Number (SAN).
What is Multi-Factor Authentication? (MFA)
MFA is a security feature that requires you to prove your identity in more than one way when signing into an online account. So instead of just using a password, you’re asked for additional information. To access your online account on the Customer Portal, a one‑time security code will be sent to your mobile phone, and you will need to enter this code on the sign in page after providing your email address and password.
When would I need a MFA Recovery code?
An MFA recovery code is a backup code you can use to sign into your online account when you can’t access your phone to receive the usual one‑time security code. The number of MFA recovery codes are limited, and each can only be used once. Therefore, it is important to keep your recovery codes somewhere safe and only use one of your codes if your phone is unavailable.
When registering, how can I skip the stage to request an MFA recovery code?
You can skip the MFA and recovery code steps completely by selecting the "Not now" option when you are asked to select MFA.
What’s the difference between my Service Account Number (SAN) and my Account Reference Number (ARN)?
The SAN is a 19-digit number that starts with 9826 and is used to log into the customer and payment portals. The ARN is linked to your tenancy.
Payment Portal FAQs
What payment options are available?
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Mobile payment app for Android and iPhone – search your app store for RHP Payment App.
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Pay by Bank (open banking), as well as card payments, through the RHP Payment Portal.
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24-hour automated phone payments by calling 0800 032 2433.
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Cash or card payments at any shop offering PayPoint.
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More Direct Debit choices – weekly, fortnightly, every four weeks, as well as monthly.
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Card payments through our new customer portal.
How do I register for RHP’s Payment Portal?
If you want to use our new Payment Portal you’ll need to register. This is a separate registration process to the Customer Portal. You can do this by:
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Logging into the Customer Portal
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On the landing page click ‘Make a payment’ located in the section called ‘Need to make a payment?’ on the bottom right side.
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You’ll need to (i) add an email address, which will be used as a username, (ii) select the Service/Account Type and (iii) enter your Service Account Number (SAN).
Does resetting a password for the Customer Portal automatically reset it for the Payment Portal?
The Customer Portal (online account) and Payment Portal (PayPoint website) are separate platforms. Resetting the password or email address of one platform doesn’t automatically reset the password or email address of the other.
Can I make a payment without registering?
You can make a payment without registering by clicking on the ‘pay by card’ or ‘pay by bank’ button and following the on-screen instructions.
How do I use the RHP Payment App?
The app is available to download for Android devices (Google Play Store) and iOS devices (Apple App Store), simply search for "RHP Payments App". You will need your Service Account Number (SAN) to make one-time payments or register for an account. Registration is optional but it allows you to view your payment history and save card details for faster future payments.
Note: your RHP Payments App sign in details are separate from other RHP online accounts you may have.
How do you guarantee security through your payment platforms?
Our payment platforms are PCI-DSS compliant, which is the mandatory global security standard for handling credit/debit card data.
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