Mutual exchange

If you've found another customer who'd like to swap homes, you’ll need to complete an application form. If they’re not an RHP customer, you’ll need to fill out our detailed application form. For an RHP customer moving into a non-RHP home, please complete this application form.

You’ll need to include:

• Details of your household members.
• Details of the person wanting to move into your home.
• Information about your home: property type, floor level, number of rooms, garden, and whether there have been any adaptations, such as wet rooms or stairlifts.
• Current rent, including any arrears.

Information like your weekly rent, and the type of tenancy you have, can be found through your online account.

We aim to process your mutual exchange application within 42 days, but we’ll let you know if we need a little more time.

If your Mutual Exchange has been declined, we’ll write to you to explain why. An application may be declined because:

• A tenancy agreement has been breached.
• There are rent arrears.
• Antisocial behaviour has been recorded.
• An application has been withdrawn.
• The property isn’t suitable for a customer's needs.
• The other landlord declines their customer’s application.

Here are the next steps, once we’ve received an application:

• A property inspection is completed in the RHP property.
• A reference is requested from the other landlord, if the other household are not RHP customers.
• An electrical check is completed in the RHP property.
• If the other household aren’t RHP customers, RHP liaise with the other landlord to check they’re progressing the application.

Once you’ve received written confirmation that your mutual exchange has been approved, both parties will need come to our office in Teddington, to sign the paperwork. Once this is done, you can finalise a moving date