Payment Portal FAQs
What’s the difference between the Customer Portal and the Payment Portal?
Our Customer Portal is your one-stop shop where you can do everything from making a payment to requesting a repair. Whereas payments via the Customer Portal are done by debit or credit card, if you’d prefer to ‘Pay by bank’ (transferring funds in seconds via your existing banking app), or as a guest without registering, you can use our separate Payment Portal.
How do I access RHP’s Payment Portal?
You can access our Payment Portal here.
If you just want to make a quick payment, you don’t need to register. Just select ‘Pay by card’ or ‘Pay by bank’ depending on your preference.
If you want to access more information through the Payment Portal such as your statement, you’ll need to register using your Service Account Number (SAN). You can find this number on the rent or service charge letter sent to you in February 2026, or on your welcome later if you moved in after that.
Please note this is a separate registration process and login from our Customer Portal.
Does resetting a password for the Customer Portal automatically reset it for the Payment Portal?
The Customer Portal (online account) and Payment Portal (PayPoint website) are separate platforms. Resetting the password or email address of one platform doesn’t automatically reset the password or email address of the other.
Can I make a payment without registering?
You can make a payment without registering by clicking on the ‘pay by card’ or ‘pay by bank’ button and following the on-screen instructions.
How do I use the RHP Payment App?
The app is available to download for Android devices (Google Play Store) and iOS devices (Apple App Store), simply search for "RHP Payments App". You will need your Service Account Number (SAN) to make one-time payments or register for an account. Registration is optional but it allows you to view your payment history and save card details for faster future payments.
Note: your RHP Payments App sign in details are separate from other RHP online accounts you may have.
How do you guarantee security through your payment platforms?
Our payment platforms are PCI-DSS compliant, which is the mandatory global security standard for handling credit/debit card data.
What other payment options are available?
There are a number of ways to make a payment:
- Direct Debit: this is the easiest and fastest way to pay as your payments will be paid to us automatically every month. You can set this up through our Customer Portal or contact us directly on 0800 0322 433 with your bank details and preferred payment date.
- Standing Order & Bank Transfer: you can set up payments through your bank. You’ll need to contact us for our bank details. Please remember to always use your account reference as the payment reference so we can allocate your payments.
- Phone: make automated phone payments 24/7 by calling 0800 032 2433.
- Customer Portal: make secure card payments through our Customer Portal.
- Payment Portal: if you’d prefer to Pay by Bank (transferring funds in seconds via your existing banking app), or if you want to pay as a guest, you can use our separate Payment Portal.
- RHP’s Payment App: mobile payment app for Android and iPhone - search your app store for RHP Payment App.
- PayPoint: make cash or card payments at any shop offering PayPoint.
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