Payment Portal
You can easily make a payment through our Customer Portal, however if you’d prefer to Pay by Bank (transferring funds in seconds via your existing banking app), or as a guest, you can use our separate Payment Portal. We also have a Payment App, making it easy to make payments on the go. Read on to find out more.
Payment Portal FAQs
What payment options are available?
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Mobile payment app for Android and iPhone – search your app store for RHP Payment App.
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Pay by Bank (open banking), as well as card payments, through the RHP Payment Portal.
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24-hour automated phone payments by calling 0800 032 2433.
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Cash or card payments at any shop offering PayPoint.
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More Direct Debit choices – weekly, fortnightly, every four weeks, as well as monthly.
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Card payments through our new customer portal.
How do I register for RHP’s Payment Portal?
If you want to use our new Payment Portal you’ll need to register. This is a separate registration process to the Customer Portal. You can do this by:
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Logging into the Customer Portal
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On the landing page click ‘Make a payment’ located in the section called ‘Need to make a payment?’ on the bottom right side.
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You’ll need to (i) add an email address, which will be used as a username, (ii) select the Service/Account Type and (iii) enter your Service Account Number (SAN).
Does resetting a password for the Customer Portal automatically reset it for the Payment Portal?
The Customer Portal (online account) and Payment Portal (PayPoint website) are separate platforms. Resetting the password or email address of one platform doesn’t automatically reset the password or email address of the other.
Can I make a payment without registering?
You can make a payment without registering by clicking on the ‘pay by card’ or ‘pay by bank’ button and following the on-screen instructions.
How do I use the RHP Payment App?
The app is available to download for Android devices (Google Play Store) and iOS devices (Apple App Store), simply search for "RHP Payments App". You will need your Service Account Number (SAN) to make one-time payments or register for an account. Registration is optional but it allows you to view your payment history and save card details for faster future payments.
Note: your RHP Payments App sign in details are separate from other RHP online accounts you may have.
How do you guarantee security through your payment platforms?
Our payment platforms are PCI-DSS compliant, which is the mandatory global security standard for handling credit/debit card data.
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