Your tenancy

If you moved into your RHP home after April 2016, you’ll find an e-copy of your tenancy agreement under the 'My Home' section in your online account.

If you moved in before this time, please contact us, and we’ll email a copy to you.

To succeed someone’s tenancy, you must be their spouse and provide a copy of the death certificate. If you’re a household member, you can apply for a discretionary allocation, provided you’ve lived at the property for at least a year before the tenant passed away.

We only allow a tenancy to be succeeded once. After reviewing your request, we’ll contact you.

To add a partner, child, or family member to your household, complete a contact form with the following information:

• Identification documents of the person you wish to add.
• Details of who they are and their relationship to you.
• Evidence of their relationship to you (e.g. marriage certificate).
• The date they will start living with you.

Note: Adding someone as a household member does not add them to your tenancy agreement, as it is a legal document that cannot be changed.

If a household member has moved out and you’d like to remove them, let us know, and we’ll update your records

A joint tenancy is a legal agreement, so both parties must agree to the change. One tenant will need to assign the tenancy to the other using a legal document prepared by RHP, called a Deed of Assignment. For further assistance, please contact us.

To end your RHP tenancy, provide four weeks’ written notice. We’ll then confirm an end-of-tenancy date.

You must return your keys by midday on this date. Failure to do so may result in an additional week’s rent charge.

Keys can be returned:

• In person: 8 Waldegrave Road, Teddington, TW11 8GT
• By recorded delivery via post

At RHP, we’re committed to making our homes are available for those who genuinely need it. Sadly, some people commit tenancy fraud – which means fewer homes for people in need a safe and secure place to live.

Tenancy fraud happens when someone:

• Sublets their home without permission
• Doesn’t live in the property as their main or only home
• Gives false information on their housing application
• Falsely claims to have succeeded to a tenancy after someone dies

These are serious breaches of tenancy agreements – and in many cases, they’re criminal offences. 

Tenancy fraud:

• Stops people in real need from accessing affordable housing
• Wastes public money
• Can lead to overcrowding and unsafe living conditions
• Undermines trust in our communities

Help us tackle tenancy fraud

If you suspect tenancy fraud, you can report it anonymously.

Call us: 0800 032 2400
Online: https://www.rhp.org.uk/contact-us

All reports are treated in confidence. You don’t need to give your name if you don’t want to.

What happens when you report fraud

When you tell us about suspected fraud:

1. Our specialist team will investigate confidentially.
2. If there is evidence of fraud, we may take legal action to recover the property.

The recovered property is then re-let to someone in genuine housing need.