Cookie policy
You're in control of how we use cookies and tracking
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Cookies set by us are called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting, These are also detailed below.
You can manage your cookie preferences using the Cookies Settings link below
Alternatively, you can set your browser so that it will not accept and store any cookies, or if you have a little more time and knowledge you are able to allow only certain trusted sites to store cookies on your computer.
For more information visit: www.allaboutcookies.org or www.aboutcookies.org.
The tables below explains the cookies we use and why we use them. It also includes information on the third party cookies we use and how data may be shared.
Necessary cookies
These cookies are needed for the website to work. You can’t switch these cookies off on our website. You may disable these in your browser settings, but this may affect how the website functions for you.
Necessary cookies
Cookie | Usage | Duration |
|---|---|---|
RHP.AuthToken | Set by the website and required to authenticate requests (security). | End of browser session |
RHPAuthCookie | Used as part of the login process to control access to content | End of browser session |
RHP_SelectedAccount | Used in conjunction with RHP.AuthToken to identify the account number you are currently viewing | End of browser session |
ASP.NET_SessionId | Used to identify the user’s session on the server | End of browser session |
__RequestVerificationToken | Used to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery | End of browser session |
currentCustomPaymentValue | Used as part of the payment process | End of browser session |
OptanonConsent (OneTrust) | Set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. | 1 year |
OptanonAlertBoxClosed (OneTrust) | Set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. | 1 year |
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Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They let us know which pages are the most and least popular and allows us to see how visitors move around the site.
Performance cookies
Cookie | Usage | Duration |
|---|---|---|
_ga (Google) | Used to distinguish users as part of the sites analytics service provided by Google as part of GA4. | 2 years |
_ga_<container-id> (Google) | Used to persist session state as part of the sites analytics service provided by Google GA4 | 2 years |
mf_[website-id] (Mouseflow) | A cookie for identifying the current session on a website. The cookie contains information about the current session but does not contain any information that can identify the visitor. | End of browser session |
mf_user (Mouseflow) | This cookie establishes whether the user is a returning or first-time visitor. This is done simply by a yes/no toggle and no further information about the user is stored. | 90 days |
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Functional cookies
These cookies provide enhanced functionality and personalisation by allowing the website to remember choices you have made to improve your experience.
Functional cookies
Cookie | Usage | Duration |
|---|---|---|
vuid (Vimeo) | Used by the Vimeo video player. | 2 years |
player (Vimeo) | Stores preferences for player controls (i.e. volume, stream quality, captions). | 1 year |
flags (Vimeo) | Specifies feature flags enabled by the video owner. | 1 year |
_cf_bm (Cloudflare) | Cloudflare bot manager, manages incoming traffic that matches criteria associated with bots. | 30 minutes |
_cfuvid (Cloudflare) | Cloudflare cookie used to enforce rate limiting rules. | End of browser session |
cf_clearance (Cloudflare) | Cloudflare cookie used for bot prevention. | 1 year |
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This site uses services from google including Google Analytics. Further information on google analytics is available at google's website including details on data privacy and security and data retention.
You can opt-out of google analytics by using a browser add-on provided by google Google Analytics opt out (all sites) or by amending your privacy preferences using the cookie settings link above (this site).
Vimeo video
This site uses the services from Vimeo for video playback. Videos hosted at Vimeo are embedded within this site. Information on Vimeo can be found at help.vimeo.com
Cloudflare
This site uses services from cloudflare. Cloudflare is a global content delivery network (CDN) which enhances security, performance, and reliability of sites. Further information on cloudflare is available at cloudflare fundamentals.
One Trust
This site users the services of Onetrust and its cookie consent product. More information on one trust can be found at their site
Mouseflow
This website uses Mouseflow a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at [email protected].
For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/
Logging
When you visit this website, we collect website usage information and information about your computer and internet connection, location (region), the type, and version of the browser and operating system you use as well as the activity you are performing.
We use this information to ensure, that our site is compatible with the browsers and operating systems used by most of our visitors. We also use it to improve our understanding of customer needs in developing the website.
Log information may be used by our helpdesk to check a caller’s identity in the event of an account query related to a particular session.