Improvements to our repairs service

From 1 October, we’ll be launching our new in-house repairs service. You shouldn’t notice any immediate change, apart from a better experience as the service improves.

As shared previously, we made a mutual decision with Kier Places earlier this year to end our repairs partnership. Over the past 12 months, we’ve worked together on a large-scale improvement plan, but the service still hasn’t reached the standard we aim to provide.

By bringing the service in-house (which means we’ll no longer be working with an external partner), we’ll have full control over how repairs are delivered, making it easier to ensure the service meets the needs of you and your home. 

In designing the new service, we’ve carefully considered customer feedback and are working closely with our Customer Scrutiny Group and Customer Experience Committee, both of which include customer representatives.

Repairs will continue to be delivered under the RHP Home brand. That means you’ll still see one of our skilled and friendly RHP Home operatives arriving in an RHP Home van to carry out your repair.

We’re working closely with Kier Places in the remaining months to ensure a smooth and disruption-free transition.

We’ll keep you updated as we get closer to the launch, and will continue to listen to your feedback to shape the service moving forward.