Access our services
The services we provide and how to use them
Manage your home on the go
The easiest way to access our services is through setting up an RHP online account.
It’s easy to set one up – all you need is an email address. ‘Log in’ or 'Sign up' to get started. It only takes a few minutes.
Once set up, you can:
- request a repair for routine jobs
- request, change, and cancel appointments
- view the repairs you’ve requested online
- view two years’ worth of repairs history
- watch ‘how-to’ videos for common repairs that are your responsibility
- make secure payments such as rent or service charges and check out your balance
- view the caretaking and grounds maintenance schedule for your area.
For more detailed information about our services
Download our ‘Go-to’ guideGetting in touch
Help and advice
If you’ve got a query and can’t find the answer in Help and advice, getting in touch with us is easy - however you choose to do it.
Call us
If you’d prefer to speak to someone over the phone, you can call us on 0800 032 2433. You’ll be given an option to choose, based on your type of query. This will put you straight through to the right team, who will aim to resolve your query at first contact.
The phone lines for our Repairs Team are open 8am-5pm on weekdays, and for our Rents Team 9am-5pm weekdays.
To help us progress casework and keep customers updated on more complex queries, the phone lines for our Housing, Neighbourhoods & Communities, and Homeowner Teams are: Mondays, Tuesdays, Thursdays, and Fridays: 9am - 4pm, Wednesdays: 9am - 1pm
Send us a message
Contact us with the details of your query, and it’ll be sent directly to the team who can give you an answer.
Contact us
Accessibility
If we can adapt to support your individual needs better, please let us know. For example, if you need any of our information sent to you in an alternative format such as a translation into a different language, accessible PDF, large print, easy read, pictorial guide, or an audio recording, please get in touch.