Beware of phone scams: how to protect yourself

We've been made aware that scammers are calling people and pretending to be from housing associations, using a variety of different phone numbers.

While we haven't had reports of scammers specifically impersonating us, similar housing associations have experienced this issue. We want to make sure you know how to identify genuine calls from us and protect yourself from these scams.

How to identify a genuine call from RHP

We'll only call you from our customer service number: 0800 032 2433

If you receive a call claiming to be from RHP but it's from a different number, it's not us. Do not share any personal information, and end the call immediately.

What to do if you're contacted

If you receive a suspicious call:

• Don't share any personal details, bank information or passwords.
• Hang up and call us directly on 0800 032 2433 to verify if we've been trying to contact you.
• Report the incident to Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk

We take your security seriously

Your safety is our priority. We'll never ask you for sensitive information like bank details or passwords over the phone unless you've called us first.

If you have any concerns or questions, please contact us.