Celebrating one year of our in-house repairs service

It’s one year since we launched our in-house repairs service, giving us more control over the quality of the service we deliver to you. We’ve seen a positive impact of the service over the past 12 months, with satisfaction increasing from 68% to 82.3%, and the number of outstanding repairs we have at any one time significantly reducing. 

We know there is of course more to do to keep improving, and we’ve continued to listen to your feedback through focus groups, RHP’s Digital Neighbourhood, and insight from surveys and complaints. Thank you to all of you who recently took part in our special focus groups, and completed our survey, seeking your views on how we can meet the needs of you and your home, whilst making sure the service is affordable for the future. We’re currently pulling this insight together, and we’ll keep you updated on any changes as a result over the coming months.

While we consider any longer-term changes, we’ve made some interim adaptions, including reducing our use of contractors and prioritising emergency and health and safety-related communal repairs. This means standard communal repairs may take longer. Routine repairs inside your home are currently unaffected and continue as usual.

Thanks for your support as we continue to evolve the service. 

View our repairs guide for a reminder of what’s in and out of our service.