Six weeks of our new repairs service

We've made good early progress since launching our in-house repairs service on 1 October. In the first six weeks, we carried out 3,935 repair visits, completing over 70% of those jobs so far.

As with anything new, it takes time for changes to embed, and for the full benefits to be felt. We’re still dealing with a backlog of repairs from our previous service, and are addressing these by bringing in additional resources. Thank you for your patience if your repair is taking longer than expected. Please trust that we’re committed to resolving any issues as quickly as possible.

How to request a repair

• Routine repairs: You can request, change, and cancel repairs appointments at any time that suits you through your RHP online account on our website. You can also watch ‘how-to’ videos for common repairs that are your responsibility.
• Emergency repairs: Report an emergency 24/7 by calling 0800 032 2433. During the colder months, this includes if you have no heating or hot water.

For a full list of what’s included in our routine and emergency service, please visit our repairs webpage.

Your feedback is welcome

We welcome any feedback you have about our repairs service. You can do this by completing a text survey we send you after your repair is completed or by signing up for one of our repair’s specific focus groups. You can express your interest and find out more by emailing [email protected].

We’re confident that bringing repairs in-house will mean a better, more reliable service in the long run. It’ll take a little time to bed in, so thanks for bearing with us while we get everything right.