Your voice, our year: Customer Annual Report 2025–26
Published: 27/10/2026
We've published our Customer Annual Report for 2025–26, highlighting the difference we made to our customers and communities last financial year, and how your feedback has helped shape and improve our services.
The report shares our key achievements, performance results and real-life customer stories from last financial year.
Some of the highlights include:
- Improving our repairs service: customer satisfaction with completed repairs increased from 68% to 78.9% following the launch of our in-house service in October 2025.
- Investing in homes: we invested £23.1 million in improving existing homes and £20 million in repairs.
- Listening to your feedback: we introduced new ways for customers to have their say, including repairs and complaints focus groups and RHP's Digital Neighbourhood.
- Connecting with communities: we held 86 community events and drop-in sessions, providing more opportunities to meet our teams face to face.
- Opening the door to opportunities: through RHP's Skills Academy, we supported 50 local people with training, with 12 securing employment.
Throughout the report, we've also shared examples of how we've listened and acted on your feedback, alongside customer stories that bring the impact of our work to life.
We know there's still more to do, so the report also sets out where we need to improve and our priorities for the current year.
Thank you to everyone who has got involved and shared their views over the past year. Your feedback is invaluable in helping us continue to improve our homes, services and communities.