Managing anti-social behaviour
Everyone should feel safe and secure in their home and community
What is anti-social behaviour (ASB)?
We believe our customers should feel safe and secure in their home and local community without suffering from the anti-social activities of others. Anti-social behaviour (ASB) includes a wide range of behaviour that causes nuisance or annoyance to our residents, our employees and others living or working in the community.
We define ASB in line with the Anti-Social Behaviour, Crime and Policing Act 2014 as follows:
- Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
- Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises
How we deal with ASB
ASB can affect some people more than others so we always look at the individual’s experience and the impact the behaviour is creating. To do this, we deal with reports of anti-social behaviour (ASB) quickly and effectively, applying a victim-centred, problem-solving approach and working with residents, Police and local agencies to tackle and prevent ASB.
The graphic below shows successful enforcement actions carried out last year. Without your evidence and support, it would be difficult to achieve these results, so thank you for working with us.
Anti-social behaviour actions in 2025/26
11
Acceptable behaviour agreements
2
Customers supported to resolve disputes
11
Injunctions granted through the courts
9
Notices seeking possession served
6
Closure order on a home (drug activity)
3
Possession orders
5
Evictions carried out
Download our ASB Policy
Download our ASB Toolkit
ASB ToolkitGot a question about ASB? Visit our ASB Help & Advice page.