Our office closes at 5pm on Wednesday 24 December and reopens on Monday 5 January. Our call centre will be operating as normal on 29, 30, & 31 December.

Home
Customer engagement

You spoke, we listened

You spoke, we listened

Your opinions matter, and we work hard to listen

An older lady in a jumper laughing amongst some other people at a community event

How you've shaped our service

Here are all the ways your collective voice has shaped the direction of the service we offer. 

You spoke, we listened (November 2025)

You spoke, we listened (August 2025) 

You spoke, we listened (May 2025)

You spoke, we listened (January 2025)

You spoke, we listened (August 2024)

You spoke, we listened: Homeowner Focus Group (June 2024)

You spoke, we listened (December 2023)

You spoke, we listened: Homeowner Focus Group (September 2023)

You spoke, we listened: Customer Scrutiny Group (August 2023)

You spoke, we listened (May 2023)