Your home, managed in minutes

When something needs fixing in your home, we know you want it sorted as quickly as possible, without waiting on the phone or rushing to call us during office hours. That's why our new Customer Portal puts you in complete control of requesting a repair any time, anywhere. You can also quickly and securely make payments, and update your contact details.

You’ll need to register for the portal using your Service Account Number (SAN), which was included on the rent letter sent to you on 24 February 2026. In terms of managing your repairs, once you've registered, you can:

• Request a routine repair without having to call us. To fit around your day, we offer both AM and PM appointment slots, and we'll always work with you to find a time that suits you.
• Change or cancel your appointments.
• View the repairs you’ve requested online, plus look back at your repairs history since October 2025.
• Watch short, easy-to-follow video guides for common repairs that are your responsibility.

If you’d prefer, you can request your repair by calling 0800 032 2433. You can also use that number to report emergency repairs 24/7.

Read more about registering for the Portal here. 

When to call us instead

Please call us on 0800 032 2433 for:

• Emergencies (any urgent safety risks)
• Gas, heating, and hot water issues
• Damp and mould queries (if you're experiencing mould, please call us right away)
• Updates on repairs you’ve already told us about.