Awaab’s Law: new damp & mould standards
From 27 October, new legal standards come into effect to make sure your home is safe and healthy. These changes are part of Awaab’s Law, introduced to protect you from serious hazards like damp and mould.
Published: 15/10/2025
We’re dedicated to working with you to help maintain a healthy home.
From 27 October, new legal standards come into effect to make sure your home is safe and healthy. These changes are part of Awaab’s Law, introduced to protect you from serious hazards like damp and mould.
Under the new law, social landlords like us must investigate and repair serious damp and mould within set timeframes, including continuing to fix emergency issues within 24 hours.
We’re already committed to making sure your home is safe, warm, and dry. If you report damp or mould, we’ll act quickly and keep you informed every step of the way.
For more information, including how to spot the signs of leaks, condensation, damp, and mould, and how-to videos on how to prevent these things, please visit our dedicated web page.
If you have any concerns about damp, mould, or a leak in your home, it’s important you let us know as quickly as possible, so we can work with you to get it sorted. You can do this by calling 0800 032 2433 or completing a contact form.