Your home, managed in minutes

When something needs fixing in your home, we know you want it sorted as quickly as possible, without waiting on the phone or rushing to call us during office hours. That's why our new Customer Portal puts you in complete control of requesting a repair.  

You’ll need to register for the Portal using your Service Account Number (SAN), which was included on the rent letter sent to you on 24 February 2026. Once you've registered, you can:

• Request a routine repair without having to call us. To fit around your day, we offer both AM and PM appointment slots, and we'll always work with you to find a time that suits you.
• Change or cancel your appointments.
• View the repairs you’ve requested online, plus look back at two years’ worth of repairs history for your home.
• Watch short, easy-to-follow video guides for common repairs that are your responsibility.

Read more about registering for the Portal here. 

When to call us instead

Please call us on 0800 032 2433 for:

• Emergencies (any urgent safety risks)
• Gas, heating, and hot water issues
• Damp and mould queries (if you're experiencing mould, please call us right away)
• Updates on repairs you’ve already told us about.