Publication Scheme
Social Tenants Access to Information Requirements
Our responsibilities under STAIRs
Registered providers must make seven classes of information available under the Social Tenants Access to Information Requirements (STAIRs).
This publication scheme sets out available information and where it can be found, including:
- the information we routinely publish.
- how to find the information easily.
- how to request information that has not been published.
- any charges which may apply in providing requested information.
- how to get in touch for any help accessing the information.
Below we have provided links to the information we have available on our website under each of the required categories.
If what you’re looking for isn’t here, you can make a request to: [email protected]
Published information
Governance & decision making
Strategy and objectives
Financial
Housing stock & asset Management
Performance & service delivery
Tenant engagement & empowerment
Records of tenant panels and forums
Feedback mechanisms and how tenant input is used
Reports on tenant involvement in decision making
Tenant scrutiny reports: View ‘useful documents’ on our Complaints page. See how we’ve responded to scrutiny in our ‘You spoke, we listened’ reports.
Policies & procedures
Review dates on our policies reflect the earliest date we plan to review them. The policy remains current and in effect until a new version is published, even if the review date has passed. Once a policy has been reviewed the website will be updated with the new version.
Further information
Publication Scheme ownership and maintenance
RHP’s Corporate Services Team is responsible for maintaining the Publication Scheme. The scheme will be reviewed annually to ensure all information remains accurate and relevant.
Accessible formats
RHP is committed to ensuring all customers can exercise their rights under this policy. Information will be made available in alternative formats were reasonably required. Reasonable adjustments will be provided in accordance with the Reasonable Adjustments Policy.
Charges
If complying with the request would reasonably exceed 18 hours of employee time/work across the organisation, we may refuse the request or charge a reasonable fee.
Exemptions
Requests may be refused or information withheld where there are specific, reasonable grounds. The burden of proof for applying for an exemption lies with RHP. We must balance the benefits of disclosure against the potential harm and explain any refusal clearly to the customer.
Publication Scheme's Data Protection statement
As a socially responsible housing provider, we are committed to providing access to relevant and useful information while respecting the data protection and privacy rights of individuals.
Where the publication or disclosure of personal information is required to meet a regulatory or legal requirements this information will be published.
Where the publication or disclosure of personal information is not required, appropriate, or lawful the information will not be disclosed. Where appropriate, personal information will be redacted before publication to protect the privacy of individuals. Redacted information may appear as a black rectangle covering personal data this is an indication that information has been withheld.
Information History
We aim to ensure our publication scheme will provide access to current or the latest version of information.
Copyright
Information created and owned by RHP (Association) included in this publication scheme may be reused without seeking permission, if the information is copied or reproduced accurately, the information is not used in a misleading way and the documents copied or reproduced clearly identifies RHP (Association) as the source of any information being reused.