Our values

We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right, providing excellent service and keeping our customers, homes, and each other safe. We embrace change and recognise when we need to adapt, learn, and develop new skills.

We show accountability, energy, and passion for finding speedy resolutions, and do what we say we will. We use collaboration and creativity to work together to find better ways of doing things. We don’t stand on the sidelines: we get involved in a way that’s meaningful for us. We find joy in what we do and have fun along the way.

We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues – making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes, and the planet.