Your rent is changing

From 6 April, your rent and service charges will increase.

We've sent you a letter explaining your new charge, along with a set of FAQs to fully explain the changes and answer any questions you may have.

Why your rent is increasing

We’re continuing to face significant increases in the costs associated with maintaining your homes and services. Everything from building materials and repairs to essential safety checks and day-to-day operations has risen in price. We need to be able to continue to provide safe secure homes now and in the future.

We’re here to help

We understand that the current economic environment remains tough, and any increase could further stretch your household budget. If you’re worried about managing your rent payments, take a look at the financial support available, or get in touch.  

Keep your letter safe: you’ll need your Service Account Number (SAN)

Keep your letter safe as it covers important information about our new customer and payment portals. It includes your Service Account Number (SAN) which you’ll need to register for both of these platforms from 10 March onwards. Read our FAQs to learn more about these changes.