Quarterly performance

KPIs

These are our key performance indicators from January to March 2022

Satisfaction Customerservice

64% CSC satisfaction

Average Time

2.3 Complaint response time average (in days)

Tenant Satisfaction

68% Tenant satisfaction

Repairs Ontime

78.6% Repairs completed on time

Repairs Firsttime

83.5% Repairs fixed first time

Repairs Satisfaction

70% Repairs satisfaction

Kpis Satisfaction Customerservice Copy

26% Operating margin

Kpis Satisfaction Customerservice Copy 2

470 Homes in committed pipeline

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