Quarterly performance

KPIs

These are our key performance indicators from July to September 2020

Satisfaction Customerservice

76% CSC satisfaction

Average Time

2.7 Complaint response time average (in days)

Tenant Satisfaction

76% Tenant satisfaction

Repairs Ontime

80% Repairs completed on time

Repairs Firsttime

84% Fixed first time repairs

Repairs Satisfaction

79% Repairs satisfaction

Kpis Satisfaction Customerservice Copy

35% Operating margin

Kpis Satisfaction Customerservice Copy 2

100 Homes developed last year

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