Key Performance Indicators
30 June 2024 (Quarter 1 2024/25)
Every three months, we provide a snapshot of how we’re doing against key performance indicators. For satisfaction metrics, customers are surveyed by an independent company called IFF Research (perception-based surveys), and through our own surveys after interacting with us (transactional surveys). You can find out more about our Tenant Satisfaction Measures here.
58.2% Customer satisfaction (perception)
86.9% Employee satisfaction
TBC On time complaints response: stage one
2 Overdue gas safety checks
71.9% Repairs satisfaction (transactional)
24 Homes completed