Quarterly performance

KPIs

These are our key performance indicators from July to September 2021

Satisfaction Customerservice

68% CSC satisfaction

Average Time

4.5 Complaint response time average (in days)

Tenant Satisfaction

69% Tenant satisfaction

Repairs Ontime

94% Repairs completed on time

Repairs Firsttime

89% Repairs fixed first time

Repairs Satisfaction

70% Repairs satisfaction

Kpis Satisfaction Customerservice Copy

27% Operating margin

Kpis Satisfaction Customerservice Copy 2

221 Homes in committed pipeline

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