Quarterly performance

Key Performance Indicators

Updated September 2023 (Quarter 2)

Satisfaction Customerservice

62% Customer satisfaction (perception)

Average Time

237 Void turnaround (days)

Tenant Satisfaction

85% Employee pride

Repairs Ontime

88% On time complaints response: stage one

Repairs Firsttime

0 Overdue gas safety checks

Repairs Satisfaction

55% Repairs satisfaction

Kpis Satisfaction Customerservice Copy

£4556 Operating cost per unit

Kpis Satisfaction Customerservice Copy 2

16 Homes completed

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