Key Performance Indicators
31 December 2024 (Quarter 3 2024/25)
Every three months, we provide a snapshot of how we’re doing against key performance indicators. For satisfaction metrics, customers are surveyed by an independent company called IFF Research (perception-based surveys), and through our own surveys after interacting with us (transactional surveys). You can find out more about our Tenant Satisfaction Measures here.
60.4% Customer satisfaction (perception)
86% Employee satisfaction
83% On time complaints response: stage one
9 Overdue gas safety checks
77.8% Repairs satisfaction (transactional)
24 Homes completed