Quarterly performance

KPIs

These are our key performance indicators from April to June 2021

Satisfaction Customerservice

76% CSC satisfaction

Average Time

4.5 Complaint response time average (in days)

Tenant Satisfaction

74% Tenant satisfaction

Repairs Ontime

94% Repairs completed on time

Repairs Firsttime

90% Fixed first time repairs

Repairs Satisfaction

73% Repairs satisfaction

Kpis Satisfaction Customerservice Copy

29% Operating margin

Kpis Satisfaction Customerservice Copy 2

207 Homes in committed pipeline

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